Terms of service

 

Our Commitment To Care, Craftsmanship & Transparency

Welcome to Moroccan Rituals.

Every ritual we create is inspired by the timeless beauty traditions of Morocco and handcrafted with care, intention and respect for generations of artisan craftsmanship.

These Terms of Service outline the conditions that govern the use of our website, products and services so we can provide every customer with a thoughtful, transparent and beautifully supported shopping experience.

By visiting or purchasing from Moroccan Rituals, you agree to the terms outlined throughout the website together with our Privacy Policy, Refund Policy and related customer care policies.

Last Updated: May 2026

SECTION 1 - ACCESS AND ACCOUNT

Access & Account Responsibility

When using our website or creating an account with Moroccan Rituals, you agree to provide accurate and current information including billing, payment and delivery details.

You are responsible for maintaining the confidentiality of your account information and for all activity that takes place under your account.

Moroccan Rituals reserves the right to suspend or refuse access to services where fraudulent, unlawful or abusive activity is suspected.

SECTION 2 - OUR PRODUCTS

Product Imagery & Artisan Variations

Every Moroccan Rituals creation is handcrafted in smaller artisan batches using traditional Moroccan methods and nature inspired ingredients.

While we make every effort to display our rituals as accurately as possible, colours, textures and product appearance may vary slightly depending on lighting, screen settings, natural ingredient variation and artisan preparation methods.

Due to the handmade nature of our collections, slight differences in texture, colour, scent and finish may naturally occur between batches. No two artisan creations are ever exactly alike.

Nature Inspired Ingredients

Our collections are inspired by treasured Moroccan botanicals, natural oils and traditional beauty ingredients.

Due to the use of natural ingredients and artisan preparation methods, slight variations in aroma, colour and texture may naturally occur between batches.

Cosmetic Use & Patch Testing

Moroccan Rituals products are intended for cosmetic and self care use only.

As every skin type is unique, we recommend patch testing products before full use, particularly for sensitive skin.

If irritation occurs, discontinue use immediately.

Ritual Use & Product Care

Products should be stored in a cool, dry environment away from direct sunlight and excessive moisture.

Customers should follow all usage instructions carefully, including exfoliation guidance and patch testing recommendations where applicable.

Exfoliation & Skin Sensitivity

Traditional Moroccan hammam rituals involve physical exfoliation, therefore kessa gloves and exfoliating rituals should be used gently according to individual skin sensitivity.

Over exfoliation may cause temporary irritation or sensitivity.

Ingredient Awareness

Customers are responsible for reviewing ingredient information carefully prior to purchase and use, particularly where allergies or sensitivities may exist.

If you are uncertain whether a product is suitable for your skin or individual needs, we recommend consulting a qualified healthcare or skincare professional before use.

Individual Results

Every skin type is unique and individual experiences may vary depending on skin type, product usage, consistency of ritual, personal sensitivity and lifestyle factors.

Customer reviews and testimonials reflect individual experiences and should not be interpreted as guaranteed outcomes.

SECTION 3 - ORDERS

Orders & Acceptance

By placing an order with Moroccan Rituals, you are making an offer to purchase products through our website.

All orders remain subject to acceptance and availability.

We reserve the right to refuse, limit or cancel orders where necessary including in circumstances involving:

  • suspected fraud
  • pricing errors
  • stock availability issues
  • misuse of promotional offers

If changes are required regarding your order, we will make reasonable efforts to contact you using the details provided at checkout.

SECTION 4 - PRICES AND BILLING

 Pricing & Payment

All prices displayed on the Moroccan Rituals website are shown in the relevant selected currency and may change without notice.

Prices may not include:

  • shipping costs
  • customs charges
  • import duties
  • local taxes outside the United Kingdom

Customers are responsible for any applicable customs or import fees required within their country.

Payment information provided at checkout must be accurate, complete and authorised for use.

SECTION 5 - SHIPPING AND DELIVERY

Shipping & Delivery

We aim to dispatch every ritual with care and attention.

Delivery timeframes provided throughout the website are estimates only and may occasionally vary due to:

  • shipping carriers
  • customs processing
  • seasonal demand
  • circumstances outside our control

Once an order has been transferred to the shipping carrier, Moroccan Rituals is not responsible for courier delays beyond our control.

Events Outside Our Control

Moroccan Rituals shall not be held responsible for delays or failure to perform obligations where such delays arise from circumstances outside reasonable control including:

  • natural disasters
  • severe weather
  • shipping disruptions
  • customs delays
  • strikes
  • technical failures
  • supply interruptions
  • global events or emergencies

We will always make reasonable efforts to minimise disruption wherever possible.

SECTION 6 - INTELLECTUAL PROPERTY

Brand Content & Intellectual Property

All Moroccan Rituals content including:

  • branding
  • logos
  • imagery
  • product photography
  • website design
  • text
  • graphics
  • videos
  • creative assets

remain the intellectual property of Moroccan Rituals unless otherwise stated.

Content may not be copied, reproduced, distributed or used commercially without prior written permission.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 & 9 — THIRD PARTY SERVICES & SHOPIFY

Third Party Services & Shopify

Moroccan Rituals is powered by Shopify, which enables us to provide our online shopping experience.

Certain third party services, payment providers or website tools may also operate throughout the website. We are not responsible for the content, policies or practices of third party services outside of our control.

Customers should review relevant third party policies before engaging with external services or websites.

SECTION 10 - PRIVACY POLICY

Privacy & Personal Information

At Moroccan Rituals, we deeply value the trust you place in us when visiting our website or purchasing our artisan collections.

We are committed to protecting your privacy and handling your personal information with care, transparency and respect.

Please refer to our Privacy Policy for further information regarding how your information is collected, stored and used.

SECTION 11 - REVIEWS & COMMUNITY CONTENT

Reviews, Social Content & Community Sharing

By voluntarily tagging, submitting or sharing content with Moroccan Rituals through social media platforms, reviews or direct communication, you acknowledge that Moroccan Rituals may request permission to repost, share or feature such content across marketing channels, website pages or social platforms.

We will always aim to share community content respectfully and in alignment with the Moroccan Rituals brand values.

SECTION 12 - WEBSITE CONTENT DISCLAIMER

Educational & Ritual Content

The content shared throughout the Moroccan Rituals website, including ritual guidance, ingredient information and self care inspiration, is provided for general informational and cosmetic purposes only.

Website content should not be interpreted as medical advice, diagnosis or treatment guidance.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Moroccan Rituals, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 & 17 — LIABILITY

Website Use & Limitation Of Liability

While we make every effort to provide accurate information and a smooth shopping experience, Moroccan Rituals cannot guarantee uninterrupted or error free access to the website at all times.

To the fullest extent permitted by applicable law, Moroccan Rituals shall not be held liable for indirect or consequential losses arising from website use, shipping delays or misuse of products.

Nothing within these Terms excludes rights provided under applicable UK consumer law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Moroccan Rituals, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

 Product Evolution & Availability

As Moroccan Rituals continues to evolve, we may occasionally update:

  • packaging
  • ingredients
  • product presentation
  • rituals
  • collections
  • website content

These updates may occur without prior notice while remaining aligned with the Moroccan Rituals commitment to craftsmanship, quality and ritual experience.

SECTION 25 - CONTACT INFORMATION

Contact Us

For questions regarding these Terms of Service, product guidance or customer care support, please contact us through our Contact Us page.

We are always happy to help guide your ritual experience with warmth, care and attention.